Comprised of over 70 highly qualified professionals
If security is 90% driving and 10 % the vehicle, trust us: your security is in good hands
If security is 90% driving and 10 % the vehicle, trust us: your security is in good hands
Comprised of over 70 highly qualified professionals
If security is 90% driving and 10 % the vehicle, trust us: your security is in good hands
If security is 90% driving and 10 % the vehicle, trust us: your security is in good hands
Comprised of over 70 highly qualified professionals
If security is 90% driving and 10 % the vehicle, trust us: your security is in good hands
The discretionary transport, purpose of our company, is known for offering a wide range of services for international and/or domestic travel. YOLCAR’s team is perfectly qualified and in possession of many skills to undertake this service.
Comprised of over 70 highly qualified professionals, all areas are rigorously managed. Yet two of the critical groups at YOLCAR, because of their responsibility in customer service, are the Drivers and Monitors for School Routes.
Drivers
- Know the roads and the Spanish and European regulations.
- Be able to drive on main, secondary and mountain roads.
- Driving in adverse weather conditions: Sun, snow, water, ice and wind.
- Know all the mechanisms of a high-tech machine such as a bus.
- Resolve unexpected circumstances.
- Basic emergency mechanics.
- Adapting to different types of clientele they travel with.
- Stress management during emergencies.
Monitors
- Be prepared to attend up to 50 children of all ages.
- Know how to resolve conflicts from the point of view of each child’s personality.
- Meet the needs of different parents.
- Work under time pressure and while in movement.
- Work in environments outside a school area.
- Know First Aid techniques.
- Be aware of the security systems of the bus.
- Be aware of the transportation routes.
- Motivation.
- Preserving the security, privacy and confidentiality of minors in accordance with the Data Protection Act.
At YOLCAR we take care of the employee and the person. Experience has taught us that there is not a good professional if there is not a great human being underneath. We are very demanding in the selection process of our employees. The rationale is there are aspects that are learned if they are taught as far as general training and knowledge is concerned. But there are others such as integrity, temperance, work capacity and appreciation for learning which we value in our prospective employees.
From day one, our staff has a broad knowledge of their roles and objectives. We hand them the necessary documentation to assist them during their initial period of incorporation and beyond. Continuous training programs are performed because we acknowledge that a company is not a static entity, rather, it is immersed into an evolving society. We adapt to this evolution challenging all members of YOLCAR to continuous improvement and learning.
At YOLCAR we set such ambitious goals because we know the people integrating the teams are critical for a successful implementation of our services and through them all this effort is transmitted to our customers, our main engine of growth and motivation.
We firmly believe that the lack of fluency in business processes are mostly due to communication and emotional issues, at YOLCAR we have implemented a very innovative program opened to the participation of the entire team. Involved in it are the executive board, middle management and garage and transportation staff to solve these issues. Through it a better work environment is attained, i.e. moderate and organized which endows each role at work with a high degree of comfort, efficiency, concentration and safety. This is what we refer to when we say that at YOLCAR you will find an extra level of safety in our services because all these factors and circumstances are present daily in our work.
Among the aspects we consider in their learning period we advocate them to be innovative. As far as what we offer them: to learn physical exercises to avoid postural stress while driving, to apply emotional intelligence in customer service, to practice breathing control to master stress in traffic jams, optimization and correct use of time, patterns of protocol, pay attention to eating and exercise habits etc. We consider a priority the implementation of all these initiatives in order to achieve maximum safety and to offer exquisite customer service.
Therefore, do you want to know what you can get from YOLCAR?:
- Personalized attention from the beginning.
- A friendly face.
- The certainty that drivers have fulfilled their driving times and necessary rests.
- That our staff has a personal identity and is treated as such.
- Answers to your questions.
- Fluent and familiar communication.
