The awareness of important issues is the first step
towards excellence
The awareness of important issues is the first step
towards excellence
The awareness of important issues is the first step
towards excellence
Our services are accredited in accordance with the UNE norm ISO 9001. YOLCAR is the second company in the Madrid Province to obtaining it and one of the first in the nation for already more than 14 years ago; a certification coming into practice by the whole YOLCAR team. Our team focuses its efforts for the processes to be effective as well as in providing our client satisfaction and comfort.
Following the European Community guidelines relating to the care and conservation of the environment along with the responsibility that we have acquired for the conservation of natural heritage, at YOLCAR we are certified in the UNE Norm ISO 14001 promoting environmental protection and pollution control.
- We select our staff based on professional knowledge, experience, skills and human qualities.
- To join the team it is important that the person works on their knowledge skills as well as their values and emotional control.
- People freely participate in the company ongoing and are treated courteously.
- We care about their schedule and repose.
- Constant recycling and training are the basis of our service because if the team feels safe and calm, our customers will benefit from this climate. It is thereby fundamental.
The training our staff receives from the beginning varies depending if he/she is a driver or a Monitor:
Monitors:
Training Manual for Monitors: Safety of students; acting protocols in case of accident or anomaly; what to do in case the bus does not arrive on time; how to proceed when a person does not show up to pick up the student; lost and found objects; use of emergency vests; vehicle security mechanisms.
Drivers:
Training Manual for Drivers: Customer service; vehicle maintenance; Internal documentation; Official documentation of the vehicle; Emergency Mechanisms in the Vehicles.
- We are demanding as far as technology and innovation are concerned, we value essential aspects such as the hygiene and cleanliness of our fleet and team.
- 30% of the fleet runs on biodiesel.
- Routes are optimized to their maximum.
- We take care of our working environment. Customers appreciate it.
- We have grown steadily and we have done so building a modern brand.
- Our engines are Mercedes, Scania, Volvo and Cummins. These are the best in the market.
- The vehicle equipment also excels. For example, the quality of the seats, incorporating seat belts long before it became mandatory, or a large distance between seats to enjoy a broader leg room.
- We are backed by a consistent and effective track record in management skills. Presently we continue demanding the best in both staff and service, always with the conviction that training and skills are the keys to success in our profession.
- We seek new approaches and motivations that help the growth of the company and individuals. For example: through the application of emotional intelligence programs, the implementation of an organic garden at our facilities, the possibility to propose projects for collaboration arising from the enthusiasm of the team (RSC ), the application of eco products in our vehicles and the active participation for proposals in R+D+I to be promoted from within the sector and to bet on technology and innovation.
